Last week, some criminals stole EA accounts from a series of famous FIFA 22 streamers and traders. In addition to the unfortunate fact in itself, the thefts were also caused by extremely trivial but sufficient manoeuvres to be used to support EA Help.
The hackers, quite simply, have convinced the EA Help assistants to change the email and password of certain EA accounts simply by providing them with the PSN IDs associated with them.
Today, after carrying out all the investigation of the case, EA Sports has finally released an official statement. In the document, the company confirmed the incident, specifying that the number of accounts stolen by defined methods of “Social Engineering” amounts to less than 50. Electronic Arts is now working to identify all compromised accounts in order to return them to the rightful owners as soon as possible. He also claimed that he had taken advantage of the event, promising the arrival of important improvements aimed at increasing security:
All EA consultants involved in the assistance services will be re-educated, both individually and as a team, with particular emphasis on the safety and phishing techniques used in this particular attack;
EA will implement further steps in the process of checking account ownership, with mandatory approval for all email change requests;
The customer support software will be updated to be able to better identify suspicious activities, mark all accounts at risk and limit human errors in the account update process.
The statement ends with an apology to the entire community and in particular to the victims of the theft. Meanwhile, in FIFA 22 votes for TOTY have started